Thank you for shopping with Artlogic. This Shipping Policy outlines how we handle order processing, delivery, and shipping-related enquiries within Australia.

Shipping Locations

We currently ship to addresses within Australia.

If you require delivery outside Australia, please contact us prior to placing your order at:
Email: info@artlogic.au

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays in New South Wales).

During peak periods, promotional events, or new product launches, processing times may be slightly extended. If significant delays occur, we will contact you directly.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Providers

We use reputable Australian carriers including:

• Australia Post
• Aramex
• Couriers Please
• TNT
• Other trusted courier partners where required

Carrier selection may vary depending on parcel size, weight, and destination.

Delivery Timeframes

Estimated delivery times (after dispatch):

NSW Metro:

• Standard: 2–4 business days
• Express: 1–2 business days

Interstate Metro Areas:

• Standard: 3–6 business days
• Express: 1–3 business days

Regional & Remote Areas:

• Standard: 5–10 business days
• Express: 2–5 business days

Delivery timeframes are estimates only and may vary due to carrier delays, weather events, or high-volume periods.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Parcel weight and dimensions
• Delivery location
• Selected shipping method

Please Note: Delivery costs displayed at checkout are calculated based on standard parcel dimensions for all capital city metropolitan delivery zones only. In some cases, additional charges may apply for bulky, oversized, heavy, or palletised orders, as well as deliveries to regional or remote areas. If an order exceeds standard shipping parameters or falls outside regular carrier service zones, we reserve the right to adjust the shipping fee accordingly. Where this occurs, we will contact you prior to our processing the order to confirm any additional charges and obtain approval.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

Please allow up to 24 hours for tracking information to update within the carrier’s system.

Authority to Leave (ATL)

If you select “Authority to Leave” at checkout, your parcel may be left unattended at your nominated address without a signature.

By selecting ATL, you acknowledge that:

• The parcel may be left in a safe location determined by the carrier.
• Responsibility for the parcel transfers to you once marked as delivered.

If ATL is not selected, a signature may be required upon delivery.

Incorrect Address Details

Customers are responsible for ensuring delivery information is accurate at the time of purchase.

If a parcel is returned due to incorrect or incomplete address details, additional shipping charges may apply for re-dispatch.

Lost or Damaged Items

If your order arrives damaged or you believe it has been lost in transit, please contact us within 7 days of the delivery (or expected delivery) date.

Where applicable, please provide photographs of:

• The damaged item(s)
• The packaging
• The shipping label

We will investigate the matter with the carrier and resolve it in accordance with the Australian Consumer Law.

Consumer Guarantees

Nothing in this Shipping Policy excludes, restricts, or modifies your rights under the Australian Consumer Law.

Contact Us

For any shipping-related enquiries, please contact:

Artlogic
Email: info@artlogic.au
Phone: +612 4577 8621
Location: New South Wales, Australia